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Frequently Asked Questions (FAQs)
- How long does it take for my order to arrive?
- What forms of payment do you accept?
- Can I pick up a purchase at your plant?
- How easy are your complete systems to use and setup?
- How secure is my personal information, and
is it shipped discretely?
- How much power do these units draw and will I have
power spikes?
- How much plant weight can I grow with
your systems a year?
- Do your systems produce much noise or
allow for light leakage?
- I'm a new grower, is phone support
available if I need help?
- Are there any special room temperature
requirements?
- I'm scared to go hydro, does this video
come with a guide?
- I'm not sure how to setup my system...can
you help?
- What size closet can the mini cool cab or mini caddy be used in?
- What's the difference between all your
Plug-N-Play Complete Systems?
- Can I use a 600 or 1000w light in my Sunlight
Shed?
- My Plants look sick, what should I do?
Usually we have all items in stock. If this is the case it will ship in one
to two business days. If we are overwhelmed with business and low on stock it
can take as long as 7-10 days for your unit to ship. Depending on where you are
located in the country, you can expect any purchase to arrive in roughly one to
two weeks.
We accept VISA, MC, DISC, AMEX, DINERS CLUB, ETC.
We also accept cashiers checks, money orders, personal checks (takes 2 weeks
to clear), and even Western Union. Go to the CONTACT US
page for information on where to send funds.
Yes, we only require 24-48hrs notice to be sure your unit is ready for
pickup. We are located at 2045 Niagara Falls Blvd. St 13, Niagara Falls, NY
14304
Very easy, we do all the hard work for you!! Every item is individually
labeled with numbers to help guide you through the quick setup process.
Everything is pre-built and safely packed for shipping. It takes the average
adult about 20 minutes to setup. If you need additional help your purchase
comes with an instructional video, and phone support.
Very secure. The privacy of our customers is our number one priority. We take
EXTREME measures to ensure your information is kept complete CONFIDENTIAL. Your
item will be shipped with no identifying labels of any kind.
They draw about the same amount of power as a
refrigerator ($20 a month on average). If your looking to save costs on electricity and
reduce the possibility of power spikes then replace your normal incandescent lights with compact
fluorescents which draw much less power.
You can grow roughly 15lbs of plant matter yearly
with each "Caddy" unit. You can grow roughly 9lbs of
plant matter with each "Mini Caddy unit". These figures
are based on a 400 watt lighting system and following
the instructions for recommended feeding and flowering
cycles.
Of course there are many variables such as if your
starting from seeds, whether your growing tomatoes,
peppers, basil, etc.
Basically....A LOT!!!
Both the "Caddy" and "Mini-Caddy" contain powerful fans to keep the lighting
systems cool. These fans are about as loud as a low level air conditioner. They
are not loud or noticeable unless you place your ear up to the fan exhaust.
On the "Caddy" unit there is virtually no light leakage, whereas on the
"Mini-Caddy" there is light leakage on either side of the unit. This is
unavoidable due to the high cooling requirements of the system.
Yes, you can call our TOLL FREE # 1-877-906-6100 for full phone support
9am-7pm EST (M-F). We want you to be happy and have GREAT success. If you
need help, don't hesitate to ask an expert!
Almost if not all our competitions grow boxes run
very hot and are generally around 18-30F above room
temperature inside their systems.
With our innovative inline cooling the inside
temperature of the grow cab never gets above 5F above
room temperature. Therefore it is safe to run your grow
box up to 94 F. Any higher ambient room temperatures
could cause damage to your plants depending on what
species your growing. However keep in mind that for most
grow boxes you need to keep the room temp below 68F to
keep from frying plants, so this is one of our many
advantages over the competition!
Yes, your purchase of a complete system comes with a video CD for your PC
which will show you everything from assembly to harvest. If you have high
speed internet access you can download these videos
HERE
Yes, you can download the written instructions HERE
OR If you have high
speed internet access you can download these video
HERE OR You can call 1888GROWBOX for additional toll free phone support.
(Being Updated Soon)
The ambient room
temperature for the Mini Cool cab or Mini Caddy can not exceed 95 degrees F. There is a
6 degree F rise in the Mini Caddy, meaning if the outside temperature is 95
degrees F then the inside Mini Caddy the temperature is 101 degree F. ( The
Caddy has a 3 degree F rise) Our thermal shutoff switch is set for 105 degrees F
(shuts down the lighting). There are many factors that determine the minimum
size of the closet/room that you can put the Mini Cool Cab or Mini Caddy in. Heat
dissipation of the enclosure (closet/room) material, volume, air flow
etc. Remember, as the Caddy or Mini Caddy runs with it's lights on, it is
generating heat that is exhausted out.
There are quite a
few differences. Go to our comparison chart for details regarding each
unit.
OVERALL PLUG-N-PLAY
COMPARISON CHART
Can I Use A 600 Or 1000w Light In My
Sunlight Shed?
You should not use a 600 or 1000w light for a few reasons.
1.) It will cause overheating and possibly kill your plants
2.) You will get more out of a 400w light than a 600/1000 since the 400w light
can be one inch from your plant growing tips, instead of 10-15" with a
600/1000w bulb. The reason beight with a 400w light the glass is cool to the
touch, and the closer the light it's exponential how much brighter the bulb
actually is.
3.) It pulls less power
4.) It's already overkill for the interior space of your unit.
5.) replacement bulbs are cheaper
Trust us, we'd love to offer a 600 or 1000w system since it would be higher
sale prices, but realistically it's not worthwhile, and we want you to be
happy and have success.
My Plants Look Sick What Do I Do?
Use the guide below to help identify your problem. Remember your pH should be
6.5-7.0 and you should be following the directions with regards to the
nutrients.
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